Customer Care Representatives are responsible for answering incoming calls from individuals seeking help. They provide guidance in gathering information regarding programs, placing orders, scheduling, and resolving conflicts. Many of these positions can be worked from home!
What is it like to work for Progressive Insurance in a customer care position?
No Internet to work from home?
No worries. The GRIT Project has partnered with locations across counties in southern and southeastern Ohio to provide you with physical office space to use so that you can work remotely from your employer.
Do people in my community work this way?
Natasha works in Customer Service Representative positions from home in Scioto County, Ohio. Hear about her experience.
A customer service salary ranges based on the level of sophistication of the product and the amount of technical training required to support customers. Positions typically start at
- $17 – $19 per hour
Customer service representatives typically need a high school diploma to enter the occupation. They need strong soft skills and proficiency with desktop software. They should be good at communicating and interacting with people.
How do I get started?
You don’t have to do it alone! The GRIT Project has career coaches who guide you through the entire process. You start by taking a career assessment so our coaches can align you with the right type of work.
- Discover your strengths through career assessment
- Find your career fit with a coach
- Connect with jobs